Rental terms: everything to know before you book.

Excellence Agadir is a direct rental: you deal with the owner, with no platform in between and no intermediary fees. Here are our terms, so you can plan your stay with complete peace of mind.

Arrival and departure

We work around your flight time or your arrival time in Morocco. As a guide, check-in is at 11 am for morning arrivals and at 6 pm for evening arrivals. Let us know your arrival time when you book and we will arrange the key handover accordingly.

A check-in/check-out inspection is carried out with you on arrival and on departure.

Booking and payment

• 30% deposit on booking: it confirms your dates and secures the accommodation or the car for you, including when you hire the car on its own.
• 70% balance paid on arrival at the latest, before the keys are handed over: the stay is always paid in full before you move in.
• Accepted payment methods: PayPal, bank card (via Stripe), bank transfer and cash on site. Payment links and bank details are sent to you on WhatsApp when it is time to pay.
• Cost of the stay: it depends on your dates (standard period, holidays or July–August) and is confirmed before the deposit is paid. Minimum stay with an apartment: 2 nights in the standard period, 3 nights during the holidays, 5 nights in July–August.
• Cleaning and services: provided by an external company, €20 per stay for one Cocon, €40 for the large apartment, payable on site. Free from 3 weeks; no charge for the car alone.

Cancellation

Please let us know about any cancellation as early as possible, by WhatsApp or in writing. The date of your message is the one that counts.

Apartments

• Cancellation 14 days or more before arrival: your deposit is refunded.
• Cancellation less than 14 days before arrival: the deposit paid is kept by the owner.

Car

• Cancellation 14 days or more before picking up the car: your deposit is refunded.
• Cancellation less than 14 days before picking up the car: the deposit paid is kept by the owner.

These rules apply without exception.

Security deposit and inspection

We do not ask for a security deposit. The accommodation is handed over to you in good condition, as recorded during the check-in inspection. In the event of breakages, damage to the furniture or any damage found on departure, the cost of repair or replacement is borne by the guest.

What’s provided

Everything is ready so you can arrive with nothing to bring: bed linen and towels, a fully equipped kitchen, high-speed Wi-Fi and IPTV, private underground parking. The apartments have no air conditioning; they are fitted with fans.

House rules

• Non-smoking accommodation.
• No pets allowed.
• No parties or events.
• A quiet, family atmosphere: our Cocons welcome families and couples, with respect for the neighbours in the residence.

Car hire

• No security deposit. Many rental firms advertise a low daily price, then block a deposit of around €1,000 and keep a large sum for the slightest scratch. We block nothing on your card: the excess only applies if there is damage. In return, we ask you to return the car as you received it. Third-party liability insurance included.
• In the event of damage, the hirer pays for the repairs directly, with an excess of €200 to €800 depending on the repairs and the nature of the accident.
• The car is designed for short and medium trips, not for journeys that send the mileage through the roof. Mileage: up to 1,400 km per week, i.e. 200 km per day, calculated over the whole rental. Beyond that, for an exceptional long journey, send us your request in advance: the rate applied will then be the market rate for that kind of trip.

Handing over the car

• The car is handed over to you cleaned and with a full tank.
• Before you set off, we take photos of its condition together and note the mileage. The same checks are made when you return it.

Returning the car

• Please note: this is a new car. It must be returned as you received it, with a full tank and just as clean, especially the interior and the seats. Otherwise, a supplement of about €50 will be charged for a deep clean. Thank you.

Driver and hand-over

• Drivers must be at least 23 years old and have held a driving licence for at least 3 years.
• Free additional driver, provided they are named on the contract.
• Free delivery to the residence. At Al Massira airport: €20 during the day, €35 at night, free for rentals of 3 weeks or more, or with the Cocon & Liberté package.

Airport transfer

We can pick you up at Al Massira airport, about 15 minutes from Hay Adrar: €20 during the day, €35 at night. Prefer to be independent? Our Dacia Sandero Stepway can be waiting for you at the airport.

Languages spoken

We reply in French, Arabic and English.